Shipping policy

Shipping Rates

We ship orders from Melbourne, Australia, using Australia Post.

  • Australia Post Standard: A$9.99
  • Australia Post Express: A$12.99
  • Free Standard Shipping: Available on orders of A$99 or more.

Free shipping applies to Australia Post Standard only. Orders below A$99 are subject to the applicable shipping fee. Express Shipping is available at an additional cost.

The free shipping threshold is calculated based on the order subtotal after discounts and before shipping charges.

Discreet Packaging

Every order is shipped in a plain, unmarked package with a discreet shipping label to protect your privacy.

Processing Time

Orders are typically processed and shipped within 1–2 business days after payment confirmation.

Estimated Delivery Times

After dispatch, estimated transit times are:

  • Standard Shipping: 2–6 business days
  • Express Shipping: 1–3 business days

Please note that delivery estimates are provided by the carrier and are not guaranteed. Actual transit times may vary due to weather conditions, carrier delays, holidays, peak shipping periods, or local delivery circumstances.

Tracking information may take up to 24 hours to appear after your order has been dispatched.

Shipping Responsibility

Please ensure that your shipping address is accurate and complete at checkout.

Delivery delays, failed deliveries, or returned packages may occur due to circumstances such as:

  • Incorrect or incomplete shipping addresses
  • Vacant or inaccessible mailboxes
  • Failed delivery attempts
  • Refused shipments
  • Recipient unavailability
  • Carrier access restrictions

Undeliverable & Returned Packages

If a package is returned to us due to a customer-related reason, such as an incorrect or incomplete address, inaccessible mailbox, refused delivery, or repeated failed delivery attempts:

  • Original shipping costs are non-refundable, including the actual shipping costs incurred by us on orders that qualified for free shipping.
  • If a refund is approved, the actual shipping costs incurred may be deducted from the refund.
  • Customers may choose to have the order re-shipped by paying the applicable re-shipping fee.

Nothing in this Shipping Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

If you have any questions regarding your shipment, please contact us at support@rosetoy.au.